Pride Plumbing Services, Inc

William McCune

6 months ago

We have had absolutely superb service from the excellent team at Pride Plumbing. The office staff is friendly and helpful. Steve Clark did an excellent job taking care of plumbing issues at our home in Pittsford. Sam Valley is an expert in visualizing and repairing outdoor underground pipes. He diagnosed and supervised the repair of old, cracked pipes in our front yard. No doubt that we will continue to use Pride Plumbing.

Scott

4 months ago

We subscribe to the Pride Plumbing “Red” Service Agreement, which includes annual inspections free of charge for water-related appliances, faucets, toilets, etc. Technician David Valle arrive promptly and on time, despite snowy weather conditions. He inspected and thoroughly reviewed every bathroom, washing machine, hot water heater, and kitchen faucets/dishwasher. His communications skills were excellent and David relayed several interesting and important observations about the water-related systems and appliances in our home. We got a relatively clean bill of health and all with no charge. We hope to get David again should we ever need plumbing service in the future.

Ganny Ganny

2 months ago

Sam was a bearer of good news to me. He scoped our line, and we found out we had pvc pipe, versus orangeburg pipe; we also found out our line is in good condition. We signed up for service plan to make sure the line continues to function properly. Sam is very knowledgeable about plumbing, lines, maintenance, and over all care. Very professional! This is an excellent group & I recommend them highly.

Aimee Cosimano

5 months ago

Where do we begin?! This is our second time needing to call Pride Plumbing and each time, they have been super efficient, quick to respond, and provided EXCELLENT customer service! David V. was attentive, friendly, and did an excellent job replacing our tub faucet. He did a great job of explaining the possible issues and the trouble shooting he did to remedy the issue. He was respectful to our home and even our barking little dogs! Thanks again, David! We’ll always be picking Pride for our plumbing needs.

Susan Flood

5 months ago

When a leak was discovered in our pool gas line upon closing, Pride Plumbing responded quickly. They assessed the RGE information, ensured everything was safe in the interim, and provided two options to rectify the issue. The care that David and James took to complete the job was exceptional. Not only was their work meticulous, but they went above and beyond in their attention to detail, and in cleaning up afterward. Their work was wonderful, and they were warm and considerate in their interactions. We always trust Pride Plumbing because of their skilled and wonderful technicians.

Morgan C

4 months ago

Most trustworthy, supportive, comprehensive and affordable plumbing I’ve ever experienced! Customer service and scheduling was easy, time frame to arrive and complete the job was reasonable and accommodating. The team explained to be what the problem was with options for solutions - without overselling me on unnecessary updates. We worked with Sam — the absolute BEST! He saved our basement last winter when our basement flooded — and most recently we had a different issue with a pipe under our kitchen sink. I appreciate their transparency and consideration of our needs and budget — to ensure we were happy. THANK YOU ! I can’t recommend them enough.

Paul Tantillo

2 months ago

On January 5 James replaced a basement work sink for me. Work was done efficiently and the finished job was great. Positive experience, from the estimate through to the completed job. And James is a super pleasant guy. Good communicator too. Sam and Daniel have also done work for me in the past, and they were both excellent, too. Keep up the high standards! Nice to have a company I feel I can rely on.

Diane Smith

a month ago

Steve Clark was very knowledgeable about our shower faucet repair. He was very respectful and friendly. He was on time and did the job in a timely manner. We would welcome him back again because he did a great job!

Evan Himes

5 months ago

Ethan was in and out in under an hour, and my pipe is fully cleared with a brand-new clean out! He was also incredibly personable and professional! I highly recommend Pride Plumbing! They are well-deserving of their rating!

Howard A

a month ago

I came home from from a 2 week vacation to find shattered pipes in the utility room. I called Pride Plumbing and Matt G. showed up on time. Matt quickly evaluated the extent of work and quoted a cost to repair on what was visible. As work continued, additional damages were identified and repaired. His work ethic, skill level, and customer service is second to none. His concern and focus on getting us basic plumbing quickly was noticed and appreciated. Nick joined Matt on Day 3 and the two of them quickly finished the job. Both Matt and Nick are a fantastic at their jobs and you should be honored to have either of them show up to work on your plumbing issues.